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Collections Team Leader -PRS Durban

Company PRS Durban
Reference # REQ149
Published 11/09/2019
Contract Type Permanent
Location Pinetown, KwaZulu-Natal, South Africa
Introduction
Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum
Job Functions Call Centre,Finance
Industries Call Centre & Helpdesk
Specification


MAIN PURPOSE OF THE JOB:

•Supervision of collections clerks and ensure they are trained and working effectively and efficiently.
•Ensure Productivity Targets are achieved.
•Ensure Collection Targets are achieved

KEY PERFORMANCE AREAS:

1.Staff supervision
2.Operational
3.Performance


Should you not receive any feedback in 6 weeks, please consider your application unsuccessful.

Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised.


Requirements

REQUIREMENTS OF THE JOB:

1.Matric.
2.1 years’ experience in a supervisory role.
3.2 years’ experience in a call centre environment.
4.Intermediate computer literacy in MS Outlook, MS Word, MS Excel and Internet explorer.

COMPETENCIES OF THE JOB:

1.Good leadership skills
2.Ability to follow instructions and simple tasks
3.Good Interpersonal and communication skills.
4.Self-motivated with a can do attitude.
5.Collaborate with other teams within the group.
6.Good analytical and report writing skills
7.Ability to meet deadlines and perform in a high pressure and results driven environment


Job Closing Date 18/09/2019
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Last Updated: 7 days ago [19.09.05.00]
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